Returns and Exchange
- All items are subject to Return and Exchange except for: Software, Video Games, and Prepaid Cards; unless found with a manufacturing defect.
- Returns and exchange services are available if products are in their original condition with original packaging.
- Return and exchange is within seven (7) days of the date of purchase.
- To benefit from return, exchange, and warranty services, original invoice is required.
- MECL does not allow return or exchange of products which are damaged as a result of misuse, such as scratches or malfunction due to wrong voltage connection, or missing some parts of the product (such as catalogues, accessories…)
- Promotional item(s) can be returned with the main purchased item if the promotional item is in original condition when purchased, otherwise promotion price will be deducted.
- Item(s) purchased using gift certificate, voucher, or credit card cannot be refunded in cash.
Immediate Defective Items Replacement
- Modern electronics will replace devices with a manufacturing defect with a similar item within seven (7) days of purchase date based on following condition:
- Device must be free of scratches or signs of misuse.
- Original packaging along with the box, user manuals and accessories must be returned with the device.
- A technical report from the Authorized Service Center might be required prior to replacement.